This notice summarises how we handle personal data at Lucky Star, written for players in Malaysia. It covers what we ask for, why each item is needed, who sees it, how long it stays with us and what you can ask us to do with it.
Lucky Star operates under a Curaçao gaming licence, and our account rules exist for the same reason the data rules do: to keep one real person behind each account, to pay the right player, and to meet the conditions attached to that licence. Play is for adults aged 18 and over, and you remain responsible for following the laws that apply where you live.
What we collect when you open an account
Registration asks for your real name, your email address, your residence address and your phone number. We hold these because one account per person is a rule we enforce: duplicate accounts are blocked, their bets annulled and their withdrawals refused. Your name also has to match the name on every payment method you use, so the details you give at registration are checked against the details attached to your deposits and withdrawals.
One account covers the whole of our casino and sportsbook, so the same set of details supports slots, Live Casino, Originals, sports betting, bonuses and the cashier. We also ask you not to use a VPN or an anonymiser to hide your location, because the country your account is registered in affects which promotions, currencies and payment methods apply to you.
Your phone number and email address are verified rather than simply stored. A one-time SMS code confirms the number, and a link sent to your inbox confirms the mailbox. That matters later: requests to set deposit, spending or session limits are accepted from your registered email, so the address on file has to be one you control.
Verification documents and why we ask for them
Verification is required before you can request a withdrawal, remove the initial limits on a new account and get full access to promotions. For that, we may ask for an identity document showing your age and name, proof of address in the form of a utility bill not older than three months, confirmation of your email, and proof that you own the payment method you intend to use. Each document answers one question: are you old enough, are you who you say you are, do you live where you say you live, and is the account you are paid into your own.
If unfair play is suspected, we may also ask for video verification. In that case the appointment is scheduled at least 48 hours in advance, so you have time to prepare.
| Detail | Lucky Star |
|---|---|
| Licence | Curaçao gaming licence |
| Minimum age | 18+ |
| Accounts per person | One |
| Account data collected | Real name, email, residence address, phone number |
| Verification documents | ID, proof of address, email confirmation, proof of payment method ownership |
| Video verification notice | At least 48 hours before the appointment |
| Privacy questions | [email protected] |
| Complaints | [email protected] |
| Support hours | 24/7, all languages |
Keeping your account and your details safe
Your account sits behind your own login credentials, so the strength of your password is part of your privacy. Use a password you have not used elsewhere, and keep the registered email secure, because verification links and limit requests both run through it.
Account information never appears publicly on this site. No account IDs, nicknames, balances, transactions or wallet addresses are published anywhere here, and we do not share player details as examples, testimonials or winner stories.
Keep in mind
If your name, address or phone number changes, update your profile and tell our support team. Verification is checked against your current details, so an out-of-date record can delay a withdrawal.
Cookies and your browser
Cookies and similar browser storage are, as a rule, what allows any logged-in session to stay open as you move between pages. They also let a browser remember basic display settings. You control them from your browser, where you can clear stored data or block it entirely, although blocking it generally prevents a login session from holding.
Who sees your information
Deposits and withdrawals are processed through the payment method attached to your account, so the provider handling that transfer receives the details it needs to move the money. Any fee on a deposit comes from the payment provider rather than from us, and withdrawals carry no commission from our side. Beyond what a payment or verification check requires, your personal data is not material we publish or put on display.
How long we keep it
Account and verification records stay with us while your account is open, and for as long as the obligations attached to our gaming licence require us to hold them. Closure requests, including self-exclusion, are handled by our support team from your registered email address.
Your rights and how to use them
In Malaysia, the Personal Data Protection Act gives you the right to ask what personal data an organisation holds about you and to have inaccurate information corrected. You can exercise both with us directly. Write to [email protected] to ask what we hold, to correct a detail, or to raise any question about how your data is used.
The same channel handles the practical controls that sit alongside privacy: deposit, spending and session limits per day, week or month, and self-exclusion when you want access closed. Send those requests from your registered email so we can confirm the request is yours.
If you are not satisfied with an answer, [email protected] is the address for a formal complaint. Our live chat is also open through Support at any hour, in every language we serve, and our call centre is available for the same questions.