Verification is the short administrative step that turns a fresh account into a fully working one. Completing it is what lets you request withdrawals, removes the initial limits on a new account and gives you full access to our promotions. There is also a direct reward for part of it: 20 free spins for confirming your phone number and 20 more for confirming your e-mail.
Why we verify your account
Our Lucky Star KYC checks exist for one practical reason. We pay out only to the person who owns the account, and only to payment details in that person’s own name. Checking identity once, up front, is how we keep that promise without holding up a payout later.
Three things depend on it. Withdrawal requests require a verified account. The initial limits that apply to a new account are lifted once the checks are done. And full access to promotions, including the ones that run week after week, assumes a verified player behind the account.
Our account rules support the same aim. One person may hold one account, and additional accounts are blocked, with bets annulled and withdrawals refused. A VPN or anonymiser used to hide your location is not permitted either. If a check is triggered, those two rules are the first things we look at.
Before you continue
The name on your account must match the name on every payment method you use. A deposit made from an e-wallet or bank account belonging to someone else cannot be paid back out to you, so fix the name before you deposit rather than after.
Documents we ask for
Nothing exotic is needed. The sheet below shows what we collect and the condition attached to each item.
| Detail | Lucky Star |
|---|---|
| Identity document | Shows your age and full name |
| Proof of address | Utility bill issued within the last 3 months |
| E-mail address | Confirmed through the link we send |
| Phone number | Confirmed by SMS code |
| Payment method | Proof that the method belongs to you |
| Name matching | Account name matches every payment method used |
| Video check | Only on request, booked at least 48 hours ahead |
| Free spins | 20 FS phone plus 20 FS e-mail, after a first deposit |
Two of those rows deserve a note. The utility bill has an age limit, so a bill from last year will be returned even if the address on it is correct; use the most recent one you have. Proof of ownership of the payment method simply shows that the card, bank account or wallet you fund the account with is yours, which is the same thing a bank would check in general before processing a payout to a third party.
We also keep your real name, e-mail, residence address and phone number on file from registration, and we may ask you to confirm any of them. Keeping those details current in your profile is the easiest way to avoid a request arriving at a bad moment, for example on the day you want to cash out after a good run in our casino and sportsbook.
Verify your phone and e-mail for 40 free spins
This part takes a couple of minutes and pays for itself. Make at least one deposit first, because the free spins are tied to a funded account. The phone step runs as follows.
- Open your profile settings. Sign in and go to the settings area of your profile, where your contact details are stored.
- Enter your phone number. Use a number you can receive SMS on.
- Press confirm. This sends the one-time code to that number.
- Enter the SMS code. Type it into the field in your profile to complete the check.
- Collect 20 free spins. They are credited automatically within a couple of minutes once the number is confirmed.
The e-mail check is shorter. In the same profile settings, enter your e-mail address, press Verify, then open the message we send and follow the link inside it. That confirmation brings the other 20 free spins, again credited automatically.
Both rewards are one-off, so the full 40 free spins arrive once per account. It makes sense to do them early: a confirmed e-mail is also the channel we use for account notices, and a confirmed number is what lets support reach you quickly if a withdrawal needs a question answered.
Video verification, and what to prepare
A video check is not part of the standard route. We may request one where unfair play is suspected, and when we do, the appointment is set at least 48 hours in advance. That notice period is there so you can prepare properly rather than be caught out.
Preparation is simple. Have the same identity document you submitted to hand, sit somewhere with decent light and a stable connection, and be ready to confirm the details already on your account. The call is a confirmation that the person on screen matches the documents on file, nothing more.
Photos that pass the first time
Most delays come from the file, not the player. A few general habits make a resubmission unlikely.
- Photograph the document flat, with all four corners inside the frame.
- Keep every line readable, including the small print on a utility bill.
- Avoid glare from a flash or a window across the photo page.
- Do not crop, rotate or edit the image; send it as taken.
- Check that the name and spelling match your account exactly, including middle names.
If something is unclear, our support team tells you which file to replace, so you are never left guessing. Live chat opens from the Support button on the platform, and our team is there 24/7.
What changes once you are verified
A verified account can use the cashier in both directions. The minimum withdrawal is 10 EUR or the equivalent in your currency, and payouts are processed in queue order within 72 hours up to 1,000 EUR or the equivalent, and up to 7 days above that. We charge no commission on withdrawals, and payouts go only to methods held in your own name. The exact limits for each method are shown in the cashier, and the full set of rules sits on our page about deposits and withdrawals.
One timing point to remember. If you withdraw funds while a bonus is still active, that bonus is cancelled. So finish any wagering you intend to finish before you send the request, rather than discovering it afterwards.
Verification takes minutes, lifts your initial limits and releases 40 free spins once your phone and e-mail are confirmed.
FAQ
Which documents do I need to verify my account?
An identity document that shows your age and full name, a proof of address such as a utility bill issued within the last 3 months, a confirmed e-mail address, and proof that the payment method you use belongs to you. The name on all of them has to match the name on your account.
How long does verification take?
Your account is verified once our team has reviewed the documents you sent. We do not promise a fixed turnaround, so the quickest route is to send readable files with all four corners visible the first time. If anything is unclear, our support team will tell you exactly which file to resend.
Why would Lucky Star ask for video verification?
A video check can be requested where unfair play is suspected, for example when the account rules on multiple accounts or location masking may have been broken. We set the appointment at least 48 hours in advance, so you have time to prepare your identity document and be somewhere quiet with a stable connection.
Do I get free spins for verifying?
Yes. Confirming your phone number brings 20 free spins and confirming your e-mail brings another 20, so 40 in total. You need to have made at least one deposit before you verify, and the spins are credited automatically within a couple of minutes.