This page summarises the Lucky Star Terms and Conditions in plain English, section by section, so you can check the rules that matter before you deposit, claim a bonus or request a payout. Clause numbers are cited where they help you find the original wording. The complete agreement sits on the platform, and the English version prevails if a translated version differs from it.
The terms apply from the moment you register and continue for as long as your account exists. Because of that, the sections on account ownership, payments and bonuses are the ones to read at least once.
Who may open an account
Our service is for adults only. Registration requires you to be 18 or older, and we may ask for proof of age at any point.
Players are responsible for following the laws that apply where they live (clause 2.1). Nothing here grants permission to play in a place where local rules say otherwise, and opening an account does not transfer that responsibility to us. Lucky Star operates under a Curaçao gaming licence.
The details you register with must be real and verifiable on request: your legal name, email address, residence address and phone number (KYC 1.1). If any of those details change, update them in your profile settings, since payouts are checked against them later.
One account per person
Each person may hold one account (clause 1.2.5). Where duplicate accounts are found, they are blocked, bets placed from them are annulled and withdrawal requests are refused. This matters more than it first appears, because bonus eligibility is also counted per person rather than per account: a single bonus applies per user, household, address, phone number, shared computer and shared IP address (clause 8.3).
You also may not hide or disguise your location with a VPN or any other anonymiser while using the platform (clause 1.2.8). Location data forms part of the checks that keep the service compliant with our licence, so masking it puts the account at risk.
One account is enough in practice. It already covers slots and Live Casino, our Originals, sports and esports betting, tournaments, Free money tasks and the Fortune wheel, all on the same balance, as set out across our casino and sportsbook.
What the rules prohibit
The clauses on fair use protect fair play for every player. The following are treated as breaches, and the usual consequences are annulled bets, voided winnings and refused withdrawals:
- Holding or controlling more than one account, including through a household member or a shared device.
- Masking your country or identity with a VPN, proxy or anonymiser.
- Automated play, scripts or any software that places bets for you.
- Deliberately exploiting a fault in a game, a bonus or the cashier instead of reporting it.
- Using the account to move funds rather than to play.
- Bonus patterns listed in clause 8.7, such as betting the maximum to raise variance, dropping to low-volatility games after a large win, depositing only enough to cap a percentage match, or postponing bonus rounds.
Verification before you withdraw
Verification is a condition of withdrawing, of removing the initial limits on a new account and of full access to promotions (KYC 1.2). It is easier to complete it early than at the moment you want your money.
We may ask for an identity document showing your age and name, proof of address in the form of a utility bill no older than three months, confirmation of your email, and proof that the payment method belongs to you (KYC 1.4). The name on the account must match the name on every payment method used on it (KYC 1.3).
If unfair play is suspected, we may request video verification. In that case the appointment is set at least 48 hours in advance (KYC 2).
Deposits, withdrawals and fees
Deposits start at RM30. Payouts are processed in queue order rather than by request size, and clause 7.9 sets the published standard: within 72 hours for amounts up to the equivalent of 1,000 EUR, and up to 7 days above that. The minimum withdrawal is the equivalent of 10 EUR in your account currency.
| Detail | Lucky Star |
|---|---|
| Minimum age | 18+ |
| Licence | Curaçao gaming licence |
| Accounts per person | One |
| Minimum deposit | RM30 |
| Minimum withdrawal | 10 EUR equivalent |
| Payout time up to 1,000 EUR equivalent | Within 72 hours, in queue order |
| Payout time above 1,000 EUR equivalent | Up to 7 days |
| Withdrawal commission from us | None |
| Maximum bet with an active bonus | 5 EUR per spin, 0.5 EUR per bet line |
| Cap on no-deposit free spin winnings | 50 EUR equivalent |
| Inactivity fee | After 13 months without activity, 14 days notice |
We charge no commission on withdrawals. Any cost on a deposit comes from the payment provider rather than from us (clause 7.9). The exact minimum and maximum for each individual method is shown in the cashier when you select it, since those figures depend on the rail.
Fiat and crypto stay separate
Your account runs either in ringgit or in cryptocurrency. You cannot deposit in crypto and withdraw in fiat, or deposit in fiat and withdraw in crypto (clause 7.1). Choose the route you intend to use before your first deposit, because it governs how the money leaves as well as how it arrives.
Withdrawals go only to a method held in your own name, and verification must be complete before a request is processed.
Dormant accounts
An account with no activity for 13 months becomes subject to an inactivity fee, and we give 14 days notice before it is applied (clause 7.8). A bet, deposit, withdrawal or transfer keeps the account active.
Bonus conditions
Clause 8 and the conditions printed on each bonus card work together. The card in the Bonuses section carries the specifics for that offer: the minimum qualifying deposit, the wagering multiple, the maximum bonus, the time limit and the game the free spins run on. Open the i icon on the card to read them before activating.
A few rules apply across the board:
- Bonus funds sit on a separate bonus balance, and casino bonus funds are wagered in the Bonus Wagering category of the casino.
- One casino bonus and one sports bonus can be active at a time. Others wait in a queue, and activating a queued bonus cancels the one currently running.
- While a bonus is active, bets are capped at 5 EUR per spin or 0.5 EUR per bet line (clause 8.5).
- Withdrawing funds while a bonus is active cancels that bonus.
- Winnings from no-deposit free spins are capped at the equivalent of 50 EUR (clause 8.4).
Wagering is counted as turnover, not as losses. The example given in the rules is straightforward: a bonus of 100 with a x10 requirement needs 100 x 10 = 1,000 in bets before the balance converts.
Bets, settlement and game fairness
A confirmed bet cannot be cancelled. Settlement follows the published sports betting rules, which set out market definitions, void conditions and result sources for football, tennis, basketball, esports titles such as CS2 and Dota 2, and the other sports we price. Check Bet history for how a selection was settled before raising a question.
Casino outcomes are produced by certified random number generators. Each slot shows its RTP in the game information, and that figure is a theoretical long-run average rather than a prediction for any session.
Limits, self-exclusion and closing your account
You may set limits on deposits, on money spent and on session length, for a day, a week or a month. Requests go through our support team from the email address registered on the account, which is how we confirm the request came from you.
Self-exclusion is available on request, and the self-assessment test in our responsible gaming material is a useful first check. If you want the account closed, ask support from your registered email and withdraw any remaining real balance first.
Complaints and contact
Most questions are settled fastest in live chat, which opens from the Support button on the platform and runs 24/7. For written matters, write to [email protected]. Formal complaints go to [email protected], with your registered email address and the date and details of what happened, so the case can be traced without delay. If our review does not resolve it, you may take the case to an independent dispute resolution service.
Changes to the terms
We may amend the Terms and Conditions, and the version published on the platform is the one that applies to your account. Reviewing it after a change is the player’s responsibility, and continuing to play means the current version has been accepted. Where a translation exists, the English text governs.